1. Introduction
1.1 These Terms & Conditions (“Terms”) apply to all vehicle sales, warranties, and after-sales services provided by Clearstone Cars Ltd (“we”, “us”, “our”).
1.2 By purchasing a vehicle from us, the customer (“you”, “your”) agrees to these Terms. 1.3 Nothing in these Terms affects your statutory rights under UK consumer law.
2. Governing Law
These Terms are governed by the laws of England and Wales.
Relevant legislation includes (but is not limited to):
● Consumer Rights Act 2015 (CRA 2015)
● Consumer Contracts Regulations 2013
● Sale of Goods Act 1979
● Road Traffic Act 1988
● General Product Safety Regulations 2005
● Data Protection Act 2018 / UK GDPR
3. Vehicle Description & Condition
3.1 All vehicles are sold as used vehicles, therefore age-related wear should be expected. 3.2 We take reasonable steps to ensure all descriptions and advertisements are accurate. 3.3 Vehicles may undergo checks or servicing as stated at the time of sale.
3.4 You are encouraged to inspect and test-drive the vehicle before purchase.
4. Consumer Rights (Consumer Rights Act 2015)
4.1 Satisfactory Quality
The vehicle must be of satisfactory quality, fit for purpose, and as described.
4.2 30-Day Right to Reject
If a fault occurs within 30 days, you may reject the vehicle for a full refund.
4.3 Right to Repair or Replacement
After 30 days, you must allow us the opportunity to inspect and repair the vehicle.
4.4 Final Right to Reject
If a repair is unsuccessful or the fault persists, you may be entitled to a refund (with possible deductions for usage and fair value).
5. Warranty & After-Sales
5.1 Vehicles are sold “as seen” unless a written warranty is provided.
5.2 Warranty terms (if applicable) are detailed on your invoice or warranty booklet. 5.3 Wear-and-tear items, consumables, and cosmetic issues are not covered.
5.4 Unauthorised or non-approved repairs may void warranty or goodwill support.
6. Repair Policy
6.1 Right to Inspect & Repair
You must give Clearstone Cars Ltd the first opportunity to diagnose and repair any fault.
6.2 Approved Garages
Repairs must be carried out at:
● our workshop, or
● a VAT-registered independent garage approved by us in advance.
6.3 Main Dealer Repairs
You may request the use of a main dealer, however:
● we will only cover £35 per hour labour,
● and only for work approved in writing before repairs begin.
6.4 Unapproved Repairs
Carrying out repairs without our consent may result in refusal of reimbursement.
6.5 Parts Used
We may use new, reconditioned used, or high-quality aftermarket parts.
7. Fault Reporting & Diagnostics
7.1 Faults must be reported to us as soon as reasonably possible.
7.2 If a reported fault is not covered under warranty or consumer law, diagnostic costs may be chargeable.
8. Fair Usage & Mileage Deduction
If a refund is granted under the Consumer Rights Act 2015, we may deduct a fair usage charge for mileage added after purchase.
The rate used will be the HMRC Approved Mileage Rate of 45p per mile, unless legislation provides otherwise.
This reflects depreciation and wear caused by customer use.
9. Vehicle Inspection on Return & Fair Value Deductions
If a refund is due, the vehicle must be returned for inspection prior to any refund.
We will check for:
● Cosmetic damage (scratches, dents, interior wear)
● Mechanical damage caused after sale
● Missing items (keys, service books, spare wheel, trims, floor mats, etc.)
Any damage, deterioration, or missing items not present at the point of sale may result in a fair value deduction from the refund.
Fair value deductions are calculated based on:
● Reasonable cost of repair from VAT-registered garages or trade bodyshops
● Reduction in resale value due to damage
● Labour and materials at industry-standard rates
These deductions are in addition to the fair usage mileage deduction of 45p per mile.
10. Exclusions
Unless proven present at purchase, the following are not covered:
● Wear-and-tear items (tyres, brakes, clutch, exhaust, etc.)
● Diesel Particular Filters (DPF) this is due to user usage.
● Cosmetic defects
● Electrical accessories unless specifically guaranteed
● Faults caused by misuse, overheating, neglect, or poor maintenance
● Faults caused by remapping, tuning, or modifications
11. Ownership & Registration
11.1 Ownership transfers only once full payment is received.
11.2 We will notify the DVLA of change of keeper, but final responsibility lies with the buyer.
12. Part-Exchange
12.1 Valuations depend on accurate information given by the customer.
12.2 If discrepancies or undisclosed issues are later discovered, the valuation may be adjusted.
13. Finance & Payment
13.1 Full payment must be made before the vehicle is released.
13.2 Customers must ensure any finance agreement is suitable and affordable.
14. Distance Sales (If Applicable)
14.1 Application
This section applies where a vehicle is purchased without the customer physically attending our premises before the contract is concluded (including online, telephone, or email sales), and the customer is a consumer acting outside of their trade or business.
14.2 14-Day Right to Cancel
You have the legal right to cancel this contract within 14 days without giving any reason.
The cancellation period expires 14 days after the day on which you (or a person nominated by you) take physical possession of the vehicle.
To exercise the right to cancel, you must inform us of your decision by a clear written statement (e.g. email or letter) to:
Clearstone Cars Ltd
24 Greek Street, Stockport, SK3 8AB
Email: Clearstonecars@gmail.com Telephone: 07443 524795
You may use the model cancellation wording below, but it is not obligatory.
14.3 Model Cancellation Form (Optional) To: Clearstone Cars Ltd
I hereby give notice that I cancel my contract of sale for the following vehicle:
Vehicle: ____________________ Registration: _______________
Ordered on / Delivered on: __________ Name: ____________________
Address: ____________________ Signature (if sent by post): __________ Date: __________
14.4 Effects of Cancellation
If you cancel this contract within the 14-day period:
- We will reimburse all payments received from you for the vehicle.
- If we charged for delivery, we will reimburse the cost of standard delivery only. - Reimbursement will be made within 14 days of receiving the vehicle back.
- Refunds will be made using the same means of payment as the original transaction unless otherwise agreed.
14.5 Return of the Vehicle
You must return the vehicle to our premises without undue delay and no later than 14 days after informing us of cancellation.
Unless otherwise agreed in writing, you are responsible for the direct cost of returning the vehicle.
The vehicle must be returned in the condition supplied, subject only to reasonable handling and inspection as would be permitted at a dealership prior to purchase.
14.6 Deductions for Use or Damage
You are liable for any diminished value of the vehicle resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the vehicle.
This may include deductions for:
- Excess mileage beyond reasonable inspection use - Damage not present at delivery
- Missing items (keys, documents, accessories, spare wheels, etc.)
Mileage deductions may be calculated using the HMRC Approved Mileage Rate (currently 45p per mile), where appropriate.
A full inspection will be carried out upon return.
14.7 Condition on Return
The vehicle must not have been: - Modified, remapped, or altered - Involved in an accident
- Subjected to misuse, neglect, or abuse
Any such issues may result in a fair value deduction from the refund.
14.8 Interaction with Consumer Rights Act 2015
This cancellation right is separate from your rights under the Consumer Rights Act 2015.
If the vehicle is faulty, not as described, or not of satisfactory quality, you may have additional rights including repair, replacement, or rejection.
Where a vehicle is rejected due to a proven fault under the Consumer Rights Act 2015, we will bear the reasonable cost of collection.
14.9 Business Purchasers
The 14-day cancellation right does not apply to trade or business buyers.
14.10 Third-Party Services
Where a customer independently arranges delivery, transport, inspection, or maintenance services with a third-party provider, and Clearstone Cars Ltd is not a party to that contract, any issues, disputes, losses, or claims arising from those services must be pursued directly with the relevant third-party provider.
Where Clearstone Cars Ltd arranges delivery as part of the vehicle sale contract, we remain responsible for delivery in accordance with applicable consumer law.
15. Data Protection
We process customer information according to UK GDPR and the Data Protection Act 2018.
16. Limitation of Liability
We are not liable for:
● Consequential or indirect losses
● Loss of income or business
● Issues arising from customer misuse or negligence
Our total liability will not exceed the vehicle's purchase price.
17. Complaints Procedure
For complaints, contact:
Clearstone Cars Ltd
Email: Clearstonecars@gmail.com Telephone: 07443 524795 or 0161 383 1199
Complaints may be escalated to: ● ADR services
● The Motor Ombudsman (if accredited) ● Trading Standards
18. Amendments
We may update these Terms periodically. Updated Terms will not affect existing contracts unless required by law.
End of Terms & Conditions
:
